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British Red Cross selects new EPoS solution of Cybertill software and J2 hardware Nationwide rollout to 330 stores in 2008 British Red Cross, one of the longest-established and best-known humanitarian organisations, is rolling out EPoS systems from Cybertill and J2 Retail Systems to its extensive network of charity shops throughout the United Kingdom. Over the past 18 months, British Red Cross has been conducting a review of its retail operations. One of the key conclusions to emerge was the need to improve technology and management information at a shop level. Paul Thompson, General Manager of Retail at British Red Cross, accepts that the retail chain had fallen behind in technology terms. “We have been operating with very basic cash registers, and have not had the benefit of any system-generated management intelligence. It is now time to move to a system that will provide the accurate and in-depth information that will enable British Red Cross to monitor and analyse its business more thoroughly.” Given the scale of its requirement, British Red Cross undertook a comprehensive supplier evaluation and asked a number of companies to tender for its business. Explains Paul Thompson: “We felt that Cybertill provided the best all-round package. We will soon be able to benefit from real-time information, a safe and secure environment, and the ability to have a great communication tool between the Head Office and our shops.” System ease of use was particularly important to British Red Cross as its shops are staffed by a diverse team of paid and volunteer workers. The organisation was also intent on selecting a supplier with the capacity to provide the scale of backup, support and training that it required, and who could demonstrate its ability to manage a phased system roll-out of the required magnitude. The Cybertill system will use J2’s latest PC-based touchscreen tills. It will become the core system of each shop and will link to British Red Cross’ finance system. It will be deployed as a managed ‘Software as a Service, giving the charity access to functions and to its data via a broadband connection to Cybertill’s Glasgow Data Centre. |