TISSL and J2 EPoS solution is on the menu at Rick Stein’s Restaurant

Stein's Fish & Chips restaurant and takeaway is running J2 580s

J2 Retail Systems and its channel partner, hospitality solutions specialist TISSL, have served up a new point-of-sale solution at one the Padstow restaurants of award-winning TV chef, restauranteur and author, Rick Stein.

Following a period of rigorous testing, Rick and Jill Stein’s restaurants have chosen TISSL as the EPoS supplier for their Stein’s Fish & Chips restaurant and takeaway. The TISSL software solution is running on J2 580 PC-based touchscreen tills.

The month-long trial focused on three key operational areas: turnover, efficiency and wastage. The introduction of hand-held units linked into the EPoS improved efficiency to such an extent that turnover was increased by 23% in the takeaway operation alone.

“By using the hand-held units, all orders within our 55-seat restaurant were processed within 15 minutes,” said Rupert Wilson, General Manager at The Seafood Restaurant, Padstow.

“TISSL spent time understanding our business and identifying areas where we could make improvements. They worked with us to deliver a tailored and scalable solution designed to operate in both a fine dining and takeaway environment. We have been bowled over by the system, and this is why they are now our EPoS supplier.”

The new solution also made a significant impact on shrinkage, dramatically reducing wastage through faster processing of orders, tighter inventory and stock control, and more efficient back-office reporting.

In the month following installation of the TISSL and J2 solution, Stein’s Fish & Chips shop had reduced overall food wastage by a staggering 74%. In money terms, this means the system paid for itself within the 30-day trial period.

“We are delighted that we were once again able to demonstrate how the TISSL EPoS Solution can benefit a business both operationally and, particularly important in this economic climate, financially,” commented Kevin Coetzee, TISSL Managing Director.

He added: “Too often, financial benefit is gained at the expense of the customer but, in this case, the TISSL system has only served to improve the customer experience with shorter order times in the restaurant and less queuing in the takeaway.”

About TISSL Ltd - www.tissl.co.uk

TISSL specialises in delivering hospitality EPoS solutions to clients throughout the UK, Ireland, Hong Kong and Dubai. It prides itself on providing a cost-effective solution that is tailor-made to each client, backed up with exceptional support.

Designed by hospitality professionals for Hotels, Restaurants, Pubs, Bars, Clubs, Functions and the Fast Food markets, the TISSL EPoS Solution keeps pace with technology advances and outperforms its competitors in speed, accuracy, reliability, flexibility and ease of use.

With 365-day Help Line support, free software upgrades, extended hardware warranty and ongoing maintenance, TISSL has earned a reputation for quality and service.

TISSL has more than 150 clients across the UK include 1 Lombard, Caprice Holdings including The Ivy and Scotts, Cipriani, Fishworks Plc, Franco’s and The Fat Duck at Bray.

About Rick Stein – www.rickstein.com

Rick Stein owns and runs four restaurants in the small Cornish fishing village of Padstow with his ex-wife Jill. He has written eleven cookery books, recorded several cookery series and a couple of one-off documentaries. His passion is still for seafood. As he says: “Nothing is more exhilarating than fresh fish simply cooked.”